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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Linda Zaretzky

September 11, 2026

5  out of  5
rating by Linda Zaretzky
"I spoke to Maile B. Alvarado about an issue I was
Concerned about. She was extremely helpful, solving my problem immediately over the phone."
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Sally Hufbauer

September 11, 2026

5  out of  5
rating by Sally Hufbauer
"I came in to clarify my coverage and to see if I could save any money. Maile was efficient and courteous in helping me to understand what insurance I needed and where I could save."
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nicole m

September 10, 2026

5  out of  5
rating by nicole m
"Mai is always so helpful and courteous! She takes her time explaining things and always follows up like she says she will do."
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Jeff Running

September 9, 2026

5  out of  5
rating by Jeff Running
"The Jeffrey Taylor office in Columbia City is great to work with. Mai and the many other friendly people that work there are always responsive to questions and requests and it's never a problem to get a real human on the phone to help when needed. We've worked with them for years and are very happy customers."
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Valisia Simpson

September 2, 2026

5  out of  5
rating by Valisia Simpson
"Ms. Keysha Bass took great care of all of my needs with an exceptional price. She was very polite and understanding to my budget and price range. She was also great explaining the policy and procedures."
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Shey Ball-Alvo

September 1, 2026

5  out of  5
rating by Shey Ball-Alvo
"I have been with Jeffrey Taylor’s office for some time now, and we always enjoy working with Mai. She recently helped us make some changes to our life insurance policies and save money. We wouldn’t have known these options were available without Mai always looking out for us! We truly appreciate her knowledge, attentiveness, and willingness to make sure we’re getting the best coverage for our needs. We’re very grateful to have someone like Mai who genuinely cares about her clients and always takes the time to help! 😊"
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Socheata Soth

August 27, 2026

5  out of  5
rating by Socheata Soth
"Mai is the best! I highly recommend her! She were incredibly helpful, professional, and patient throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and made sure I understood my options. I truly appreciate her excellent customer service and dedication. If you’re looking for a trustworthy and reliable insurance agent, I definitely recommend State Farm and please ask for Mai 💕"
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Lani

August 20, 2026

5  out of  5
rating by Lani
"Jeffrey Taylor has the sweetest ladies running this office! Mai specifically has been helping me with my insurance over the past couple years. I originally called in for just auto insurance but I realized I also need life, renters, and even jewelry insurance. Once she set me up, she did not stop there! She always makes the billing easy to understand and when my insurance went up at one point, she explained a couple of discounts I could qualify for. They sometimes have cute little dogs in the office too! Highly recommend."
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Mahalia Cuizon

August 15, 2026

5  out of  5
rating by Mahalia Cuizon
"Mai assisted me with seeing why even young people need life insurance. It was a lot cheaper than I thought itd be! Everyone at this office is very sweet and I highly recommend them !! :))"
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Jason Patterson

August 7, 2026

5  out of  5
rating by Jason Patterson
"Mahalo Maile !
She went above and beyond to help me while I was researching rates for & later, purchasing my new to me car.
She took it upon herself to reach out to me to make sure I was covered soon after I purchased my car. And she was able to get me a fantastic rate as well. 🙂
Thank you very much!"
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Xuan

July 30, 2026

5  out of  5
rating by Xuan
"Keysha was so friendly, answered my questions, and took care of my request immediately. I was on the call for less than 5 minutes!"
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Henry Feldman

July 30, 2026

5  out of  5
rating by Henry Feldman
"I wanted to make a change on my Auto Ins and just walked into the office without an appt. They went over my current policy and suggested some changes. I am now paying considerably less than my previous policy. Yes, my coverage is slightly less but now I'm not paying for unneeded coverage. Do yourself a favor and go to the office of Jeffrey Taylor - State Farm Insurance Agency. They also serve Peet's Coffee.
Henry F."
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Uwa A

July 2, 2026

5  out of  5
rating by Uwa A
"I had a fantastic experience getting a quote from this State Farm office, which is why I officially decided to shift my insurance to them. Habiba was incredibly prompt and followed up on every single action I requested. Before putting together a proposal, she took the time to truly understand my specific insurance requirements. Habiba even asked thoughtful questions that helped me consider aspects of my coverage that I hadn't thought about before. In the end, the proposal she provided was very fair and offered great coverage compared to my former provider. I'm glad I made the switch!"
We responded:
"Uwa, Thank you so much for sharing your experience! We’re thrilled to hear that Habiba was able to provide a smooth, prompt quote process and take the time to understand your specific needs. It’s great to know her thoughtful questions helped you feel confident in your coverage—and that you found the proposal both fair and a strong value compared to your former provider. Welcome to the team, and we’re here for you anytime you need us. Thanks again for choosing State Farm!"
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Dave Davison

May 7, 2026

5  out of  5
rating by Dave Davison
"K is fabulous and immediately responsive with all issues.. thx SF and K !"
We responded:
"Thank you Dave for letting K know her efforts are appreciated! "
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James Lamb

April 24, 2026

5  out of  5
rating by James Lamb
"No one likes paying for insurance, but we can still like the experience of dealing with it. Jeffery Taylor’s office has been great to deal with for over a year that I’ve been with them. Call the office and talk directly to your agent? Yes, that actually happens, every time I call. I’ve had claims that are sent outside of their office too, those agents are still easy to get ahold of through phone, text or email."
We responded:
"Thank you, James for taking the time to share your experience! We really appreciate your loyalty over the past year, and we’re glad Jeffery Taylor’s office has been great to work with.

It means a lot to hear that you can always reach your agent directly—by phone, text, or email—and that even when claims move outside our office, you still get the support you need.

Thanks again for choosing State Farm for your insurance needs!"
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patrick hill

April 23, 2026

5  out of  5
rating by patrick hill
"Had an amazing experience. Well knowledgeable"
We responded:
"Thank you Patrick! "
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Kelly Lockhart

April 23, 2026

5  out of  5
rating by Kelly Lockhart
"She is very knowledgeable and easy to talk to and understand. It’s been a pleasure working with her!"
We responded:
"Thank you Kelly for the kind words. It is always a pleasure helping you:)"
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zulkifli sales

April 6, 2026

5  out of  5
rating by zulkifli sales
"I have had an absolutely wonderful experience working with Maile/Mai on my Glass claim for my vehicle! I was completely lost before on how the process even goes, but Mai did an amazing job providing me with all the necessary information I needed up front to make the process seamless. I had called in again a week afterwards to follow up on the claim and Mai still remembered our conversation which shows me that she’s very personable and remembers details and that makes me feel valued! She not only just helped make this whole situation feel easy, but makes me remember why I chose the Jeffrey Taylor Office as my agency! You have an amazing Team member on your hands"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Mai was able to guide you smoothly through your glass claim and make the process easy and stress-free. She truly cares about our clients and it’s wonderful to know that her attention to detail and personal touch made you feel valued. We’re proud to have Mai as part of our team and grateful that you chose the Jeffrey Taylor Office for your insurance needs. Please don’t hesitate to reach out if you need anything else in the future!"
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Vu Le

April 3, 2026

5  out of  5
rating by Vu Le
"I’ve been with this company for several years now. Jeffrey and his team are wonderful, so friendly, responsive, and helpful. Recently I worked with Mai. I can’t say enough good things about her. I had a problem with some confusion regarding my car policy and she was so quick and effective in resolving it. There was none of the usual frustrating back-and-forth I often encounter with other companies. Mai just took my concerns and immediately addressed it, being so friendly and supportive the whole time. This business really feels less like a large insurance company but rather a small family business that really cares about its customers and the community it’s in. I live near the office and once a while on a walk I cross by and see the team always hard at work, but always smiling. I highly recommend."
We responded:
"Thank you so much for your continued trust and wonderful feedback Vu! I am so delighted to hear that Mai, and the entire team have made your experience positive and hassle-free. Mai takes great pride in providing quick and effective support, and it’s fantastic to know she was able to resolve your car policy concerns with care and friendliness. We truly strive to create a warm, family-like atmosphere where our customers feel valued and supported. It’s great to hear that this comes through, even to neighbors like you! We appreciate your recommendation and look forward to serving you for many more years to come."
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Spankyg6969

March 31, 2026

5  out of  5
rating by Spankyg6969
"I get unparalleled personal attention from the folks at Jeffrey Taylor’s State Farm insurance. Being able to consistently be able to talk to REAL PEOPLE who you know by name is priceless."
We responded:
" Thank you so much for your kind words! We truly believe that personal connections make all the difference, and we're thrilled to hear that you appreciate being able to speak directly with our team members by name. Providing attentive, personalized service is our top priority, and your feedback means a lot to us. We're always here to help whenever you need us!"
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Ethan Whittle

March 30, 2026

5  out of  5
rating by Ethan Whittle
"Mai made the whole renters insurance process easy and comfortable, which is what I initially called in for, since my other provider was making things extremely difficult. She was personable over the phone and took the time to explain things I didn’t even realize I needed, like life insurance and jewelry insurance. All the policies were much more affordable than I thought they would be. This office will take care of you, happy I chose them!"
We responded:
"Thank you for choosing us. Mai is the best and always here to help you!"
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jessndern

March 29, 2026

5  out of  5
rating by jessndern
"Habiba was friendly, professional, and prompt. The office's quotes beat three other companies!"
We responded:
"Thanks for choosing State Farm."
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Ghada Abdallah

March 27, 2026

5  out of  5
rating by Ghada Abdallah
"Thanks for the great service! Keysha is always helping me and she’s trying her best to offer the satisfy her customers."
We responded:
"Thank you! We appreciate the kind words about Keysha! "
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Fifi Moma

February 18, 2026

5  out of  5
rating by Fifi Moma
"The State Farm insurance is affordable and has a good coverage the person who helped me was really generous if you’re looking for insurance company State Farm is the best and talk to Keysha…"
We responded:
"We are so glad you found affordable and good coverage to meet your needs."
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Michael Jones

February 12, 2026

5  out of  5
rating by Michael Jones
"I always seem to have a great experience dealing with Jeffery taylor’s insurance office. Habiba is very knowledgeable and very helpful. Kind of puts my mind at ease."
We responded:
"Thank you Michael! We agree with you...Habiba is awesome:)"