![Profile photo of a State Farm Agent named: Jeffrey Taylor](https://ephemera.mirus.io/imgr/250x0/https://static1.st8fm.com/en_US/applications/agent_microsite/6.0.0/image/noPhotoMicrosite.gif)
State Farm® Insurance Agent Jeffrey Taylor
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Zach Cravens
July 2, 2024
"Jeff and his team are super professional and will take care of all of your insurance needs!"
"Thank you so much for the compliment’"
Abigail Vannice
June 21, 2024
"I called to get a quote and they were more than helpful with helping us understand the options for coverage!"
"Thank you, Abigail! I'm delighted to hear that our team was able to assist you and clarify the coverage options effectively. Should you have any further questions or need additional assistance, please feel free to reach out. We're here to help! -Jeffrey"
Frankie Roe - Girlfriend, You Are Gifted
June 20, 2024
"Jeffrey Taylor has been my State Farm agent for almost 20 years and Jeffrey and his team are the best!"
"Thank you very much for your wonderful feedback! We're truly so grateful for your loyalty and support in our State Farm office over these past 20 years. We couldn't thank you enough for choosing to stick with us for such a long time. It's been a privilege serving you, and we're committed to providing excellent service for years to come. If you need anything, please don't hesitate to reach out. Here's to continuing our strong partnership! - Jeffrey Taylor"
Diamond Le
June 19, 2024
"Horrible experience with this state farm location. The agents are always unhelpful and super rude. I called about the increase on my car insurance which has doubled twice in the year and the agent went “Aww that’s just part of adulting”. Completely unnecessary and unprofessional."
"I’m very sorry to hear about your experience, Diamond. This is not the level of service we strive to provide. We take your feedback seriously and would like to address your concerns directly. Please contact us so we can resolve this issue and improve our service. -Jeffrey "
Grk Sumanth
January 11, 2024
"Nice but not impressed."
"Sorry to hear that Grk. We hope to meet your needs and expectations. We will work on that."
Peter Hoy
January 11, 2024
"Great doing business with a local agency, friendly, helpful staff."
"Thanks Peter. We appreciate you as well. "
Mark Ainsworth
November 8, 2023
"We've been with Jeffrey's office for many years and have always had great service. Recently we've been dealing with a lot of changes as children age up and we're adding them as new drivers to our auto insurance. Kheite (Katy) has provided absolutely outstanding customer service with excellent communication (email and phone), fast response times, and super clear instructions on what we needed to do. I highly recommend."
"Thank you Mark! Glad Kheite has been helpful with all the changes going on."
Htate sil
October 26, 2023
"I wanna thank chandra she made sure I had my liability insurance today which I needed she was awesome even though I was rushing thanks again chandra"
"Thank You! "
DeAnn Alcantara-Thompson
October 23, 2023
"Love having this place in my neighborhood and being able to walk in with questions and go trick or treating at Halloween. I enjoy seeing Jeffrey and his dog every time I come to Columbia city!"
"Thank you DeAnn! We love this community! Sparky and I enjoy seeing you as well. "
Martin Arredondo
September 1, 2023
"I've had a terrible experience working with this office the last year after switching to state farm the year prior. There is a lot of turnover so I never speak with the same person. Whenever something comes up, I could never get ahold of someone that can help me as i'm told only an agent can review my policy change. I'm told i'll get a call back which I never receive. It took 3 months for me to gain access to my online account and that was only after I called once a week to get an update. No one picks up the phone and i'm constantly being sent to voicemail if I call in the afternoon. I just switched to another agent and would advise others to do so as well."
"I am so sorry to hear you had this experience. "
erin peterson
April 17, 2023
"We use them for our business insurance, Carlos was great over the phone and email. He got everything set for us in a timely fashion. I'm looking forward to continuing our working relationship in the future."
"Thank you. We are a relationship kind of business. We look forward to building it deeper with you over time."
Maya Chand
March 3, 2023
"Carlos, you have been a life saver for me. I appreciate you so much for being there for me in my time of need."
"We appreciate you as well Maya."
Gentry Lange
January 27, 2023
"Jeffrey is a great guy"
"Thank Gentry! "
Janet Ceballos
January 9, 2023
"I called CC State Farm office by accident. I was trying to get Farmers. Lol. Carlos Garcia answered the phone and he managed to save me hundreds when I bundled all my insurance needs. The coverage he provided was superior to what I had in the past for both car and home. I’m glad I dialed the wrong number and Carlos answered the phone. Aside from providing a great service he is friendly, prompt and very professional. I highly recommend Columbia City State Farm."
"Thank you Janet."
Katie Ngo
August 23, 2022
"Carlos @ Jeffrey Taylor’s office has been amazing! Very helpful and informative. Always willing to go above and beyond to take care of the customer accounts."
"Thank you Katie."
Deborah Juanarena
August 18, 2022
"In my 10 years with Jeffery Taylor’s office, I have literally only had great experiences with every staff member. It’s so nice to be able to talk to actual people who are also knowledgeable, helpful, and friendly."
"Thanks Deborah!"
Himi Ayele
August 16, 2022
"Carlos was fantastic. Always patient and helpful when I come to him for anything. Thanks Carlos!"
"Thank you Himi! We appreciate your business."
Naphaphone khamphoukeo
June 3, 2022
"A week and a half ago, my catalytic converter was stolen and i needed a repair. State Farm had Gerald dispatch a tow truck for me since my car is not drivable. They sent Benchmark to towe my car to Service King and it was rejected due to over capacity. Well, their policy was if that happens they will towe it to one of their location instead of my home. For over a week and a half, i have been waiting day by day for them to towe my car to Service King at different location since they have agreed to fix it. I called almost everyday to check and nothing happens. State Farm sent the request to Gerald over and over again and still nothing happen. Luckily, i contacted my State Farm Agent "Carlos Garcia" at Jeffrey Taylor's State Farm Insurance Agent. He was very friendly to help me out. Carlos helped coordinate calling the claim's agent, Gerald and the Towing Company to get things going. In one day, my car is schedule to be towed at the shop. Carlos customer service is above and beyond excellent. He worked hard to get what i need and i am now satisfied. Thank you Carlos!"
"Thank you Naphaphone:) "
sheila burrus
May 23, 2022
"Kheite is the best agent and that’s why I refer all of my friends to her. This agency is top notch!"
"Glad to hear Kheite is doing a great job."
Jbizzle Brown
May 23, 2022
"I have never had an insurance company that cared so much about their clients. I know that I can count on Kheite to answer my questions and address all of my concerns! Thank you!!"
"Thank you for the kind words. We are here to help with all your concerns. "
Vanessa Cook
May 21, 2022
"I think Kheite is the most attentive and helpful agent I’ve ever dealt with. She’s amazing!! She responds to my email right away no matter what time of day, even on weekends!!"
"Thank you Vanessa!"
Getti map Images
May 20, 2022
"I love having this agency for my insurance. Working with Kheite gives me peace of mind because she always go above and beyond when I call and request something. Always getting back to me and providing friendly and world class service.. I would def recommend this agency. Just ask for Kheite. :)"
"Thank you! We aim to please."
Allan Reyes
May 20, 2022
"Kheite has been great in responding to any of our inquiries or any changes needed on our policies - and has helped us when we submitted a personal articles policy claim. A+ customer service all the time."
"Good feedback Allan. Thank you."
Crystal Cooper-Siegel
April 10, 2022
"Carlos is so professional and helpful whenever I interact with him. Every time, I work with him, I hang-up the phone with a smile and a since of relief that my questions, issues or inquiries has been full addressed. Thank you Carlos for caring about your customers!"
"Glad you have peace of mind when speaking with the office Crystal. We appreciate you!!!"
charlene Mitchell
April 5, 2022
"Great customer service!! Thank you"
"Thank you!"